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FIXED WRF560SEYM02 Whirlpool Refrigerator - Right Door Not Closing

aksa100

Premium Member
Joined
Jun 19, 2019
Messages
4
Location
USA
Model Number
WRF560SEYM02
Brand
Whirlpool
Age
1-5 years
The right door of the Whirlpool fridge does not close. It cannot clear the freezer drawer.
The OEM Part - Manufacturer #WPW10521409 is too low, and cannot clear the freezer drawer.
The plastic trim around the bottom of the door has broken, and I believe is causing this problem.
But I cannot determine the part number of this gray-colored trim piece.
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
36,485
Location
Murray, Utah 84107, United States

aksa100

Premium Member
Joined
Jun 19, 2019
Messages
4
Location
USA
Hello,

I ordered and received the Closing Cam part. I have not replaced the Cam yet.
But the gray-colored piece keeps breaking, and the door is worse than before. I am not sure the Cam is the only issue.
Can you tell me what part number is the gray piece?

Broken Gray Piece.jpg
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
36,485
Location
Murray, Utah 84107, United States
It's a good picture but way too close. I can't tell what I'm looking at. Sorry
 

aksa100

Premium Member
Joined
Jun 19, 2019
Messages
4
Location
USA
Here is a picture with the right door open a bit. A portion of the gray plastic piece has broken off the bottom corner of the door. This has caused the door to drop onto the freezer, and make it hard to open and close.
I am looking to replace the gray plastic piece.

bad side.jpg



Here is picture of the left side door. Note the gray plastic piece is complete, and the door works fine.

good side.jpg
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
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Messages
36,485
Location
Murray, Utah 84107, United States
Thanks for the pictures. Now I can see what happened. The right cam is worn out and the left cam is just about to go so you should replace that one also. Both doors are carrying a lot of weight and over time it's starting to bend both hinges.
Snapshot_6.jpg
Snapshot_7.jpg


The weight is also causing the cams to wear down. The right side cam is worn enough that the door dropped to the point when it was opened the gray plastic door trim caught on the metal hinge and broke off.

hinge.jpg


Because of the way the door is designed with the low front, the right side door trim is hitting the freezer door trim everytime the door is opened.
Snapshot_8.jpg


I can't tell by the pictures if the hinges are bent down. If they are you'll need to straighten them. The gray door trim has nothing to do with the worn cams. It's the result of the cams being worn out.
 

CBrown

Premium Member
Joined
Jan 12, 2020
Messages
6
Location
97211
I have a similar problem with the right door on the same model. The plastic on the bottom of the door has broken so the bushing is floating free and the door can't close properly. My hinge, cam and bushing are fine but since it can't mount to the underside of the door it won't work. How can I find and replace the plastic trim piece on the bottom of the door?
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
36,485
Location
Murray, Utah 84107, United States

CBrown

Premium Member
Joined
Jan 12, 2020
Messages
6
Location
97211
Thanks Rick. I don't see anything that will help. There is a plastic trim piece on the bottom of the door with a hole that supports the bushing and cam, essentially supporting the weight of the door on the hinge. Since it broke the bushing and cam are just moving around in the door insulation with nothing to hold it in place. If I can't find a replacement for the bottom of the door plastic piece it looks like I have to buy a whole new door for about $500 or just get a new fridge. Bummer, if you have any other ideas please let me know. Thanks again.
 

CBrown

Premium Member
Joined
Jan 12, 2020
Messages
6
Location
97211
It happened because the door stop plate was catching the top of the freezer door, I didn't notice until it broke the plastic.
 

aksa100

Premium Member
Joined
Jun 19, 2019
Messages
4
Location
USA
Hello,
I originated this Post. I used a large washer that fixed the problem. The washer is placed over the white Closing Cam.
The top of the cam usually rides in the door stop plate and the gray plastic door piece. The gray piece broke off, and the cam then moves far into the door cavity.
The washer prevents the cam from moving past the door stop plate and into the door cavity.
Washer: OD=1.5", ID=11/16"

Fridge Washer 1.jpg
Fridge Washer 2.jpg
 

CBrown

Premium Member
Joined
Jan 12, 2020
Messages
6
Location
97211
Thanks for following up aksa 100! I'll try a version of this to see if I can make it work for my door.
 

CBrown

Premium Member
Joined
Jan 12, 2020
Messages
6
Location
97211
I needed to use a larger washer and had to cut it down on one side for some clearance problems. I also had to remove the door stop plate but it works. The door swings freely and seals when closed. Thank you for the 50 cent fix!
 

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