• Please note, some of the links on our site are affiliate links (Learn More)
  • Important Announcement

    It's with sad news to announce that our site owner, Jake, has passed away. You can read the details here.

WRS315SDHZ00 Whirlpool side-by-side Fridge - Problem after power surge


Premium Member
Feb 15, 2023
Bluefield, VA
Model Number
1-5 years
Good morning! I have a less than 3 year-old side-by-side, Model WRS315SDHZ00 fridge that has stopped cooling after a power surge. I'm trying to determine if it is worth having an appliance repairman come or if it is likely that it will need to be replace anyway.

Description of Outage: Power company says my neutral wire snapped outside the house (?) and rewired it from the pole. A second electrician came in to confirm the fix. I never fully lost power during this time, but lights would come on, then get really bright and then dim or turn off. Some small appliances are confirmed broken (portal a/c unit, two electric heating pads, alarm clock).

The fridge lights work, but the fridge/freezer now doesn't cool or make ice. I reset all the breakers, I unplugged the fridge and plugged it back in. I hear some light mechanical sounds in the freezer (a light whiring sound?), but I don't know if any fan or compressor is running. It's a very quiet unit so I'm not sure how to tell if it's running except, of course, that it isn't cooling or making ice.

I have a Frigidaire dishwasher about 6-7 years old that also has no power now. It's an LFBD2409LF3C and it is hard-wired. There is power to the wire, but no lights, no operation. I looked at the control panel and didn't see anything that looked burnt (although of course I don't really know what to look for).

Can anyone please give me any guidance?
Here's your main control board: Contrl-Box W11203924

Its located inside the refrigerator where you select your temperature setting. Is that lighting up or dead?

This is a photo of it:

Also you can pull the refrigerator out from the wall and remove the lower back access panel and see if your compressor and condenser fan motor(next to the compressor) are both running. You can put your hand on top of the compressor to see if its vibrating and warm.
Thank you so much for your reply! The control box is lighted on the cooling settings it is normally set to. I'll pull the back of the fridge and get back to you asap with a response on that. Thanks again!
Checked the back of the fridge. I don't hear or see anything running, but I do feel that the compressor is very, very hot to the touch. I unplugged it now out of concern for how hot it is. Is there anything else I should be looking for?

Repair guy came and said the compressor is working but the evaporator fan and condenser fans aren't working even though they have electricity. Gonna be a week for him to get the parts and $500 to fix. Still not sure I shouldn't just buy a new fridge :(
Thanks for the update!

My neighbor's neutral line blew out too and the electric company paid for all his appliances that went out, have you filed a claim to your electric company for the appliances that went out due to this neutral line breaking to your house?

Users who are viewing this thread

Support Our Site

If you feel that you have benefited from this site, and would like to show your appreciation, please consider making a donation.