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WRS325FDAM04 Whirlpool Refrigerator - Ice maker not dispensing ice through the door

wenhen

Member
Joined
Nov 25, 2020
Messages
1
Location
Alabama
Model Number
WRS325FDAM04
Brand
Whirlpool
Age
1-5 years
My Whirlpool ice maker is working fine, but it will not dispense ice through the door. When you press the lever on the door, you can hear the motor running, but ice does not dispense. It will dispense water . I have removed the ice tray and thawed it multiple times and checked to see if there is a clog somewhere. What else can I try??
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
43,665
Location
Murray, Utah 84107, United States
you can hear the motor running
Check if the coupler on the auger motor is stripped. I've seen that a few times before:
whirlpool-coupling-motor-wpw10169511-ap6016158_01_m.jpg
 

womby47

Member
Joined
Jan 3, 2021
Messages
1
Location
nashville
So i'm having this same issue where the coupling spins, so i'm pretty sure it's stripped. i'm stumped as to how to get it off or if i need to reply something else completely so this doesn't happen again? we had a repairman check this out once and didn't help resolve the issue as it came back. I don't think I would get another Whirlpool fridge after this one. Hope to hear from someone soon.
 
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