FIXED WRS526SIAH00 Whirlpool Refrigerator Ice not dispensing

[petschow]

Model Number

WRS526SIAH00

Brand

Whirlpool

Age

1-5 years

I have a Whirlpool WRS526SIAH00 refrigerator that is not dispensing ice. The ice maker is working and the ice bucket is full. I press the dispense and the flapper opens but the auger motor does not start. I replaced the auger motor and that did not fix it. I replaced the dispense control board and that did not fix it. What else is there that is involved with dispensing ice. Water dispenses ok. The dispense switch must be good if the flapper opens.

Any suggestions on what to check.
Thanks,
Jeff

 

[Jake]

Hi Jeff,

Lets first check for Broken/frayed wires where the wire harness goes into the freezer door. This is very common when either the ice maker or auger motor does NOT work.

(click to enlarge)


Lots of members have found frayed and broken wires causing the auger motor or ice maker to be dead. Remove your bottom kickplate grille, Remove the black wire harness loom too, broken wires can be underneath it.

Another member was having a similar problem here: FIXED: GSF26C4EXY02 Whirlpool Gold Ice Maker Problem Look at his post #6 he found frayed and broken wires underneath the freezer door.

Here's another one with the same thing about the frayed and broken wires: FIXED: 106.51173310 Kenmore elite ice maker not working - no led light

Here's another: FIXED: Whirlpool WSF26C2EXF01 Door Icemaker Not Working

Let us know what you find.

Jake

 

[petschow]

I checked the wire harness into the freezer. There were no broken wires and no missing insulation. All wires looked good. I attached my voltmeter to the plug on the auger motor and verified that it is not getting any voltage.

 

[Jake]

Ok, on your main control board in the back of the refrigerator the Auger motor test pins are P3-7(BLUE WIRE) P3-8 (GREY WIRE).

I'm attaching your tech. data sheet below, make sure the doors are closed then have someone press the ice dispenser lever and see if you get 140 Volts DC between P3-7(BLUE WIRE) P3-8 (GREY WIRE) on the main control board.

Here's the main control board for your model:

Whirlpool W11088499 Refrigerator Control Board (AP6284979) - AppliancePartsPros.com

This is an electronic control board for refrigerators. It's an internal component that ensures the refrigerator runs correctly at all times. The electronic control board is used to manage temperatures, defrosting times, and other features in the refrigerator. If this part is damaged or worn, it...

click.linksynergy.com

Jake

 

[petschow]

I can't figure out how to get to the circuit board. I tried to take the back off the fridge but I can't figure out how to get it off. I took off the cardboard piece at the bottom and see the water inlet valve. From the diagram it looks like it is above that but don't know how to access it.

 

[petschow]

disregard the above message. I found it behind the panel.

 

[petschow]

I got 120v on pins 7 and 8. I hear the relay click when the dispense is pushed.

 

[Jake]

Then its the board that's the problem, you need the full 140 volts DC.

Jake

 

[petschow]

OK. The auger motor is rated at 120v but it really needs 140v?

 

[Jake]

The tech. data sheet says 140 volts DC. So something is odd.

When you get 120 volts DC to the auger motor do you feel it humming?

Remove the electrical connector to the auger motor and Connect an Ohmmeter across the 2 motor terminals and measure the resistance. The resistance should be approximately 210 Ohms plus or minus 10%.

Here's the auger motor for your model:
Auger Motor W11202789


Jake

 

[petschow]

There is no voltage to the auger motor so there must be a broken wire between the main board and the motor. I'll try to locate it.

 

[Jake]

Yes, refer to my post #2 and double check all those wires going into the freezer door for breakage.

Jake

 

[petschow]

I found out it is the gray wire between the bottom of the freezer and the auger motor. I don't see any breaks in the wire before it goes into the freezer door. I'd like to just run a new wire through the door but that doesn't look easy. I might be at the point to call someone to fix it.

 

[Jake]

Glad you found the problem wire, hope you can fix it, or call a tech in to fix it.

Jake

 

[petschow]

I was able to repair the wire and dispense is now working.

 

[Jake]

Excellent Jeff, glad to hear that.

Thanks for the update!

Jake