Some of these side by sides have had issues with wires getting cut under the freezer door.
I'd first check for a broken wire, look here:
Hi. We recently acquired a lightly used Whirlpool fridge. The icemaker is not working properly. It does not make ice. I replaced the Sankyo unit to no avail after getting code 23 in test 44. While running diagnostic test 44, it cycles the icemaker to dump the tray and stays in the dump position...
www.applianceblog.com
Also, Look here:
My two door KitchenAid frequently dumps water from the front after the bottom after the bottom of the refrigerator side overflows. The water valve was making a loud screeching noise every time it went to fill the ice tray. About three months ago it stopped making ice altogether. A couple of...
www.applianceblog.com
Many people have had this issue.
Look at posts #2 through #7 here:
The ice maker stopped making ice. Cleaned out bucket. Filter was recently changed. Checked water supply lines. All good. Unplugged unit. Plugged it in 20 minutes later. Went to bed. Woke up to about 20 ice cubes. Assumed all good. Three days later, no ice. Searched forum. Found...
www.applianceblog.com
Remove your bottom kickplate grille, You HAVE TO REMOVE the black wire harness LOOM too, broken wires can be underneath it.