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WRS965CIAE00 will not dispense ice

kevinkane

Member
Joined
Mar 31, 2019
Messages
1
Location
Southern California
Model Number
WRS965CIAE00
Brand
Whirlpool
Age
1-5 years
My Whirlpool WRS965CIAE00 won't dispense ice. My ice maker is making ice, and the water dispenser works. When I press the ice dispenser paddle on the front of the freezer door, the dispenser door opens and I can feel cold air coming out but the auger motor never turns on.

I was standing at the fridge attempting to dispense ice the first time this happened. I heard a buzz sound and there was a flash from a spark down around the bottom hinge of the freezer door. I am guessing that either a fuse got blown (is power to the auger motor on a fuse?), or a wiring harness got severed somehow. An inspection with flashlight of the area doesn't show anything to be amiss to my untrained eye.

Thanks for any help.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
132,673
Location
Redmond, Oregon
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