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WRV976FDEM01 Whirlpool ceiling mounted ice maker drips into door ice dispenser

mjgiersberg

Premium Member
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Aug 25, 2021
Messages
5
Location
Iowa
Hi Randy,

I located the service bulletin on this issue.

It says--->The Ice maker may harvest prior to completion of the freezing process. This may cause water or slush to remain in the ice mold during next fill. This results in a double fill and overfilling of the mold.

Correction:
Order and install a new User Interface board. Disconnect power to the refrigerator before replacing the UI board. This is necessary for safety and to reset the board logic.
Note: Always disconnect power before replacing any electrical component.
Note: Clean any water out of the bottom of the ice maker box.

What color is yours Gray or Black?

Here's the Gray user interface board for your model you can order:
User Interface Control Board WPW10590573


Here's the Black user interface board for your model you can order:
User Interface Control Board WPW10590576


Jake

Jake - Any chance you have a copy or link to this service bulletin? I have been chasing this leaking ice maker gremlin for a long time. I had given up for a while, but am at it again.
 

Jake

Appliance Tech - Admin
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Do you have the exact same model number WRF736SDAM11 ? Make sure please, the model number tag is located inside the refrigerator section on the upper walls or ceiling. Also post your serial number.

Serial Numbers: Serial Numbers Prior to K332

Here it is:
 

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  • servicepointer-w10545062-doublefill.pdf
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Jake

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Wait I just noticed something, that kit is for WRF736SDAM10 not WRF736SDAM11

Jake
 

mjgiersberg

Premium Member
Joined
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Messages
5
Location
Iowa
Do you have the exact same model number WRF736SDAM11 ? Make sure please, the model number tag is located inside the refrigerator section on the upper walls or ceiling. Also post your serial number.

Serial Numbers: Serial Numbers Prior to K332

Here it is:
It is actually a different Model number. I just thought maybe with the similar problem/symptoms that the bulletin may help, if I ordered the correct parts per my model number.

Model: WRV976FDEM01
Serial: K64511824
 

Jake

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Nope, that kit is not for your model at all, sorry.

If you turn the ice maker OFF, the leak stops? If so, then its possibly the ice maker overfilling itself.

Here's the ice maker for your model: W11294907 Icemaker

This video shows you how to access it:

Let us know how it goes.

Jake
 

Jake

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I moved your posts to a NEW THREAD, since you had a different model number.

Jake
 

mjgiersberg

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Messages
5
Location
Iowa
Correct, the remedy for the time being to stop the leak has been to not use the ice maker. When it is off, the leak stops. Only seems to leak when there is ice in the bin.

I had tried a few things in the past such as new bin seal, new ice chute flapper door and seal. At that time I was thinking warm air may be getting in and melting the ice causing the leak.

I also ran the diagnostics and do not get any error codes, the motor finds home ok, etc.
 
Last edited:

mjgiersberg

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Messages
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Location
Iowa
Just to expand on the issue we have been having. What we first noticed was water leaking from the ice chute down into the dispenser drip tray. The leak seemed to be fairly continuous while the ice maker was on. Upon further inspection we actually noticed the water would run under the drip tray and out through a hole in the bottom of the door. From there the water was trickling down onto the pantry drawer and appears to have shorted out he pantry/deli door display/circuit board as well.

Whether it is from ice melting, ice maker overfilling, or the ice maker harvesting before the freeze is complete that is what I am trying to figure out and remedy.
 

Jake

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Yes, that's going to be difficult to locate where that leak is coming from, you may want to have a Whirlpool tech. come out at 1-866-698-2538, this will be something they can locate better than I.

I would need to be there at the unit to find the leak, its impossible just on this forum.

Jake
 

mjgiersberg

Premium Member
Joined
Aug 25, 2021
Messages
5
Location
Iowa
Understood.
Based on the fact that it doesn't leak when the ice maker is off, leads me to believe it is directly related to the ice maker in some way. Either a faulty ice maker that is overfilling or harvesting early, a water valve not operating properly and overfilling, or a faulty user control/main board. This of course is all based on internet research and no actual tech experience.
 

Jake

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That's what the tech will need to do, is force the ice maker to cycle and watch it fill with water.

Jake
 
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