WTW4950XW0 Whirlpool top load washer not spinning properly at times

Robertbassin5

Premium Member
Joined
Sep 9, 2019
Messages
11
Location
Richmond, TX
Model Number
WTW4950XW0
Brand
Whirlpool
Age
6-10 years
I am having an issue when washing sheets and or towels it will sometimes it will spin correctly and sometimes it won’t. I have check codes and I get out of balance, motor fault, and shifter. What is going on?
Check suspension. Pushed down on tub and came back up and stopped.
 

Jake

Appliance Tech - Admin
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Aug 24, 2004
Messages
102,727
Location
McMullen Valley, Arizona
Hi Robert,

Does it drain all the water out of the tub first before it attempts to spin? If so, then usually it's a bad shift actuator that causes this problem.

Here's how to test it: Remove the J16 connector from the main control board and ohm test across the J16, 1 and 2 Connector Pinouts. Resistance should be between 2k to 3.5k ohms.

Rick shows you how to access the main control board here:

Here's the shift actuator for your model(Video Included):
WPW10006355 Shift Actuator


Jake
 

Robertbassin5

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Joined
Sep 9, 2019
Messages
11
Location
Richmond, TX
While getting these fault codes. I have went into manual mode. Cold water works, hot water works, both work, drain works, and but light spin, heavy spin. Basically everything after drain doesn’t work.
 

Jake

Appliance Tech - Admin
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Messages
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Ok Robert, then order the shift actuator.

Jake
 

Robertbassin5

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Sep 9, 2019
Messages
11
Location
Richmond, TX
Ok. I have changed the shift actuator. Washed a medium load of whites. Didn't spin out after 3 tries and now 4 fault codes = F7E7, F7E6, F8E1, and F0E5. Now what?
 

Robertbassin5

Premium Member
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Messages
11
Location
Richmond, TX
After changing the shift actuator. Calibrated machine. I have went into manual mode. Cold water works, hot water works, both work, drain works, and but light spin, heavy spin. Basically everything after drain doesn’t work.
 

Jake

Appliance Tech - Admin
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Messages
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Here's the tech. data sheet for your model: https://drive.google.com/open?id=1HKA2d9bIVnUbPoj1Lm3kaXLuAzNzwVdW

Clear the fault codes, then do a Drain/Spin cycle and see what happens. Be patient, these EARLIER MODEL machines are slow to process functions, so if it just sits there and does nothing give it 5 minutes to do the next function.

Jake
 

Jake

Appliance Tech - Admin
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Messages
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Ok, then its possibly a bad control board.

Here's the control board for your model:
W10393489 Electronic Control Board


Look here:

Jake
 

Robertbassin5

Premium Member
Joined
Sep 9, 2019
Messages
11
Location
Richmond, TX
When load doesn't spin I put it on drain and spin. Sometimes it will drain and spin the first time and ok to place in dryer and sometimes I have do it again.
 

Jake

Appliance Tech - Admin
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Yes, I know that. Intermittent problems are the hardest to nail down.

I'd suggest having a Whirlpool tech come out to see what's going on.

Jake
 

Jake

Appliance Tech - Admin
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That's a good question Robert.

On page 12 in your tech. data sheet do TEST #1: MAIN CONTROL

Jake
 

Jake

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Ok Robert, Its best to have Whirlpool come out to see what's going on, you have a very unusual problem I have not run into before.

Jake
 
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