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WTW5000DW1 Whirlpool Washer stopped agitating, but still spins fine.

jcarr110

Premium Member
Joined
May 6, 2022
Messages
2
Location
61030
Model Number
WTW5000DW1
Brand
Whirlpool
Age
1-5 years
Whirlpool Washer WTW5000DW1 recently stopped agitating. When it gets to that part of the wash cycle, you hear a continuous clicking sound and you can tell there's a heavy power draw. I have removed the wash plate and the splines are all intact. I also removed the center hub and those splines were also intact.

I cleaned everything out and ran it without the plate and hub to see if the transmission shaft was moving properly, and at that point everything sounded normal. So, I first replaced the center hub and ran it again. Once again, it held up at the agitation stage.

The reason this confuses me is to my knowledge, the center hub only connects the tub to the transmission shaft. And it does spin properly. But, once that center hub goes on, everything seems off again. Should I replace the center hub, even though the teeth are not worn and it seems okay? Thanks.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
131,545
Location
Redmond, Oregon
Hi,

When it makes that noise the problem is possibly splutch cam, or the drive pulley nut coming loose, check that nut first.:)

Here's the splutch cam kit for your model:
W10721967 Splutch Cam Kit


Watch this video, it shows you how to replace it:


Jake
 

jcarr110

Premium Member
Joined
May 6, 2022
Messages
2
Location
61030
Thanks for the reply. I took the splutch cam apart and everything with it looked fine. However, I think the problem may be the shift actuator that connects to it. The arm on the shift actuator moves freely and the gear and arm inside the casing doesn't move along with it. Does that make sense?
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
131,545
Location
Redmond, Oregon
The arm on the shift actuator moves freely and the gear and arm inside the casing doesn't move along with it. Does that make sense?
You nailed it, that's the problem!

Here's the shift actuator for your model:
W10913953 Actuator


Let us know how it goes after you replace it.

Jake
 
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