WTW5000DW1 Will not go into Highspeed spin

snglittlerock

Premium Member
Joined
Sep 15, 2019
Messages
6
Location
72201
Model Number
WTW5000DW1
Brand
Whirlpool
Age
1-5 years
Our Whirlpool WTW5000DW1 will not go into highspeed spin during regular cycles but will when running auto calibration. It will agitate just fine.
when it gets to the part of the cycle where it should spin in the high speed mode it makes 3 very distinctive loud thumps then doesn't spin. If you wait it will start to rinse again and repeat the noise.
This machine is about 4-5 years old.
 
Last edited:

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
102,160
Location
McMullen Valley, Arizona
Hi, Lets check for a error code.

Here's the tech. data sheet for WTW5000DW1: https://drive.google.com/open?id=13EInFAAf99HeIgo6JNhYxCuG3RSqZdZG

Page 2 of your tech. data sheet do: ACTIVATING THE SERVICE DIAGNOSTIC TEST MODES

Then do FAULT CODE DISPLAY MODE on Page 3

Then you can see what fault code/codes you are getting on Page 6 and Page 7: FAULT/ERROR CODES

Let us know what you find.

Jake
 

snglittlerock

Premium Member
Joined
Sep 15, 2019
Messages
6
Location
72201
We did that and we get the lid switch code. The lid does lock at all points of cycle.
 
Last edited:

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
102,160
Location
McMullen Valley, Arizona
I doubt it's the lid switch, because, like you said, it wouldn't spin at all.:) Get into the FAULT CODE DISPLAY MODE again and try again.

See if this video helps you:


If the error code is F7E1 or F7E5 then its most likely the shift actuator.

Here's the shift actuator for your model:
W10913953 Actuator


Here's the video that shows how to replace it:

Also check your splutch cams to see if the plastic teeth have worn down, if so replace that too.

Here's the Splutch assembly:
W10721967 Splutch Cam Kit


Video included in part link.

Let us know what you find.

Jake
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
102,160
Location
McMullen Valley, Arizona
Ok, watch this video and see if this is making the same noise yours is:


Its possibly the hub underneath the washplate, that's stripped.

Here's the hub for your model, its located underneath the washplate:
W10528947 Hub


To remove your washplate, Watch this video below, wiggle the washplate while pulling it up.


I'd first check your hub to see if the teeth are starting to grind down.

The hub has screws that hold it in place, you will see them once you remove the washplate.

Look at these photos below of the teeth grinded down to smooth.

Jake
 

Attachments

snglittlerock

Premium Member
Joined
Sep 15, 2019
Messages
6
Location
72201
No that's not the same noise. Mine is lower in the machine and sounds like something trying to catch. Usually 4 times then stops. I am running it in normal cycle for a few more runs and checking the codes each time to see if one or more start dropping off. I didn't see a way to clear them other that that.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
102,160
Location
McMullen Valley, Arizona
Can you please make a video of that noise and upload it here?

At any rate, check your hub, to see if the teeth are worn down to smooth.

Jake
 

snglittlerock

Premium Member
Joined
Sep 15, 2019
Messages
6
Location
72201
I'll check the hub but the machine agitates just fine and we still get the slow speed spin. I'll try and get the video tonight as well.
 

snglittlerock

Premium Member
Joined
Sep 15, 2019
Messages
6
Location
72201
Ok, you were right. When I watched the video of our own machine it sounded a lot like the one you posted so I won't bother posting ours. Funny how different it sounds on the videos vs in person. I have removed the hub and it is worn smooth. Ording part now and feel certain the next post will be it is fixed.

Thank you Jake.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
102,160
Location
McMullen Valley, Arizona
Excellent, yup that new hub should fix it.:)

Yes, keep us posted.

Jake
 
Top