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WTW5105HW Whirlpool Washer Grinding/screeching noise with brand new washer

Mdascoli

Premium Member
Joined
May 21, 2022
Messages
3
Location
New jersey
Model Number
WTW5105HW
Brand
Whirlpool
Age
Less than 1 year
Hi all,

My brand new washing machine has been making this screeching noise when the agitator is going counter clockwise. A tech has been out and said there was no oil leaking underneath and because it is not necessarily with every load, no signs of failure yet. It happens on every type of cycle, every time the agitator goes counter clockwise.
 

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jeff1

Appliance Tech - Moderator
Staff member
Joined
Oct 10, 2004
Messages
25,570
Location
Ontario, Canada
Hi,

A tech has been out and said there was no oil leaking underneath

He/she didn't hear the noise?
Can you send your recording to them?

WTW5105HW

Missing a digit.

has been making this screeching noise when the agitator is going counter clockwise

Did he/she check for any foreign objects underneath?

jeff sr.
 

Mdascoli

Premium Member
Joined
May 21, 2022
Messages
3
Location
New jersey
I showed the recording, he said it sounded like the beginning of something failing (I forget the name) but since it wasn’t leaking oil it may be in the beginning stages. He said it was a very expensive fix, like costing more than the washer itself but since it’s not leaking oil then it may not be the actual issue.

They turned the washer on its back legs and looked under but didn’t take the washer tub out.


That is the link of the washer. On my receipt it was WTW5105HW but on website it was WTW5100HW
 

jeff1

Appliance Tech - Moderator
Staff member
Joined
Oct 10, 2004
Messages
25,570
Location
Ontario, Canada
That is the link of the washer. On my receipt it was WTW5105HW

You only and always want to look on the Model/serial tag on the appliance itself.
serialtag.gif


Less than 1 year
He said it was a very expensive fix, like costing more than the washer itself

Does it matter?....isn't it under warranty?!?

jeff sr.
 

Mdascoli

Premium Member
Joined
May 21, 2022
Messages
3
Location
New jersey
It is under warranty but he said whirlpool won’t fix it is leaking oil ans happens every single time. When he came and ran it empty it didn’t make a sound
 

jeff1

Appliance Tech - Moderator
Staff member
Joined
Oct 10, 2004
Messages
25,570
Location
Ontario, Canada
It is under warranty but he said whirlpool won’t fix it is leaking oil ans happens every single time

That doesn't "sound" correct to me....boy I hope that is not correct, way to go Whirlpool :(

When he came and ran it empty it didn’t make a sound

I never get that....how often do you run a load of nothing!?!....always ask for some towels or some dirty laundry and at least simulate a normal load!?!

JMO!

jeff sr.
 
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