WTW5640XW3 Error codes F3E2, F7E6, F7E5 Washer won't start

callme1040

Premium Member
Joined
Sep 30, 2018
Messages
5
Location
colorado
Model Number
WTW5640XW3
Brand
Whirlpool
Age
1-5 years
Error codes F3E2, F7E6, F7E5 Washer won't start, hearing CLICKS, Sensing and Lid Lock lights on.

The Washer Settings are --> on Normal, Water-Cold, Load-Light, Spin-Heavy.
When I press the Start button, Sensing Light is on, Lid Lock light is on solid. It won't start, I can hear Click, Click noise from the bottom of the Washer.
I ran Self Diag. I got the following errors, 1st error is F3E2, 2nd error is F7E6, the 3rd error is F7E5, the last one is F0E0
I did replace the motor and the belt. That didn't fix the problem. Please advise.

Please post the Tech Sheet and How to Reset the Error Codes

Thanks in advance.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
102,082
Location
McMullen Valley, Arizona
Ok,

Here's the tech. data sheet for your model: https://drive.google.com/open?id=1AWsUVW9FbplCDjkAxUR0qpVjf_OJqlMB

F3E2=Fault is displayed when the Inlet Thermistor is detected to be open or shorted.
• See TEST #5: Temperature Thermistor, page 17.

F7E6=Indicates an open clockwise or counterclockwise circuit of the motor.
See TEST #3: Drive System, page 13.
• See TEST #3b: Drive System–Motor, page 14

F7E5=Fault is displayed when the main control cannot determine position of shifter.
See TEST #3: Drive System, page 13.
• Check harness connections from main control to motor and shifter.
• Observe shifter operation.
• See TEST #3a: Drive System–Shifter, page 13.

F0E0=NO FAULT CODES

So you replaced the motor and belt? Did you check your capacitor?

Did you check your shift actuator?

Do this first: Go into diagnostics and retrieve the codes, and clear them. This is very important since most complaints start with the lid lock on and blinking, or the unit will not start and spin.

If, when in diagnostics the codes are F7E1, F7E5, or motor speed codes, then chances are it is a motor, capacitor, or shifter related issue. Once the codes are cleared, put the washer into a manual diagnostic test and run the HEAVY AGITATION; if
after 15‐20 Seconds the motor runs then you can rule out the motor, capacitor, control, and most likely the wiring harness connections (although still check the BK wire from the shifter to the control). Remember, the timing wheel only turns in the
transmission during the spin cycle.

Next, while in Manual diagnostics, try to get the unit to spin; if the motor hums for a split second and then shuts down with the lid lock blinking; go back into diagnostic codes and look for shifter or speed sensor errors.

This is proof that the shifter/sensor assembly is the issue because the optical sensor is not reading the motor speed.

Here's the shift actuator for your model you can order - Video Included:
WPW10006355 Shift Actuator


Also take the belt off and remove the transmission pulley and remove the plastic cams to see if the teeth are worn down way too much, if so order and replace that Splutch cam kit.

Here's the Splutch Cam Kit for your model:
W10721967 Splutch Cam Kit


Video included in part link.

Jake
 

callme1040

Premium Member
Joined
Sep 30, 2018
Messages
5
Location
colorado
Hello Jake,

Thank you for the quick reply.

I did the following
1. Clear the Fault Codes
2. go into Calibration Mode (because I replaced the motor)
3. go into Automatic Test Mode - the motor is not running (09) (12), Shifter didn't move to Spin Position (11) -> Drain Pump works (10)
4. go into Service Diag Test Mode. it gives error F7E6 AND F7E5.

Since this is a brand new motor, should I replace the "shifter/sensor assembly"???

How to test the motor wiring harness? How to test the Motor?

I'll do your suggestion too -- "Also take the belt off and remove the transmission pulley and remove the plastic cams to see if the teeth are worn down way too much, if so order and replace that Splutch cam kit."

Thank you very much for teaching.
 
Last edited:

Jake

Appliance Tech - Admin
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Messages
102,082
Location
McMullen Valley, Arizona
Since this is a brand new motor, should I replace the "shifter/sensor assembly"???
I posted your tech. data sheet. Do you see it? Did you download it?

F7E5=Fault is displayed when the main control cannot determine position of shifter.
See TEST #3: Drive System, page 13.
• Check harness connections from main control to motor and shifter.
• Observe shifter operation.
See TEST #3a: Drive System–Shifter, page 13.

Do TEST #3a.

Jake
 

Jake

Appliance Tech - Admin
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Messages
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Sounds good, keep us posted.:)

Jake
 

callme1040

Premium Member
Joined
Sep 30, 2018
Messages
5
Location
colorado
Sounds good, keep us posted.:)

Jake
Hi Jake,

I replaced the Actuator. The washer ran without any error. I have to wait for my wife to test it.

Thank you very much Jake.

Do you have Tech Sheet for Maytag washer?

Do you have Tech Sheet for Whirlpool Cabrio Electric Dryer WED5600XW

I am trying to learn as much as possible on Washer and Dryer because I can't afford to hire Repairman.
 

callme1040

Premium Member
Joined
Sep 30, 2018
Messages
5
Location
colorado
Hello Jake,

Will you please recommend some top load and front load washer to me? After looking around youtube.com, viewers are complaining the High Efficient washer doesn't use enough water to clean clothes.

Thank you in advance.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
102,082
Location
McMullen Valley, Arizona
Do you have Tech Sheet for Maytag washer?
I posted your tech. data sheet in post#2 .


I replaced the Actuator. The washer ran without any error. I have to wait for my wife to test it.
What did your wife say?


Will you please recommend some top load and front load washer to me? After looking around youtube.com, viewers are complaining the High Efficient washer doesn't use enough water to clean clothes.
Speed Queen and Maytag.

Jake
 

Lena

Member
Joined
Aug 14, 2019
Messages
1
Location
New York
I am h
I posted your tech. data sheet. Do you see it? Did you download it?

F7E5=Fault is displayed when the main control cannot determine position of shifter.
See TEST #3: Drive System, page 13.
• Check harness connections from main control to motor and shifter.
• Observe shifter operation.
See TEST #3a: Drive System–Shifter, page 13.

Do TEST #3a.

Jake

Jake I have these issues with my cabrio WTW5640XW2. My issues started with the machine not spinning the clothes enough. Some days it would work and others it would not spin. Now it will not perform wash cycle and spin. F7 E5 code. I replaced the actuator and lid latch. Took the belt off and removed the transmission pulley....teeth are good. I am not good with electric. I have not tested the connections. Any other ideas?
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
102,082
Location
McMullen Valley, Arizona
Ok,

F7E5=Fault is displayed when the main control cannot determine position of shifter.
See TEST #3: Drive System, page 13.
• Check harness connections from main control to motor and shifter.
• Observe shifter operation.
• See TEST #3a: Drive System–Shifter, page 13.

Ok, TEST #3a:
Step 15. With an ohmmeter, check the harness for continuity between the shifter and main control using the following pinouts.
See chart below:
Shifter to Main Control & Drain Pump
Shifter Connector Pin-2 to Main Control J16-2
Shifter Connector Pin-3 to Main Control J16-1
Shifter Connector Pin-4 to Main Control J2-4
Shifter Connector Pin-5 to Main Control J2-3
Shifter Connector Pin-6 to Main Control J2-2
Shifter Connector Pin-7 to Main Control J2-1

---> If there is continuity, go to step 16.
---> If there is no continuity, replace the lower washer harness and repeat step 1.
Step 16. Replace the shifter assembly.
a. Unplug washer or disconnect power.
b. Replace shifter assembly.
c. Reassemble all parts and panels.
d. Plug in washer or reconnect power. Calibrate washer and perform Automatic Test to verify repair.

Step 1. Check the shifter and electrical connections by performing both the Spin AND Agitate test under Manual Test Mode on page 9.

Since you already replaced the shift actuator its either the lower wire harness or main control board.

Step 17 says:
17. If the preceding steps did not correct the problem, replace the main control board.
a. Unplug washer or disconnect power.
b. Replace the main control board.
c. Reassemble all parts and panels.
d. Plug in washer or reconnect power. Calibrate washer and perform Automatic Test to verify repair.

Here's the lower wire harness for your model:
WPW10297443 Harns-Wire


Here's the main control board for your model:
W10480126 Electronic Control Board


Jake
 
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