YKEMC308KM01 Built-In Oven/Combo unit microwave door falls

[haqattack]

Model Number

YKEMC308KM01

Brand

KitchenAid

Age

More than 10 years

Hey guys.

Working on this kitchenaid wall oven combo unit. Customer complaint was the torsion spring on the right side broke, and the microwave door falls when opened.

Ordered in new torsion springs for the left WP4452395 and for the right WP4452396.

Replaced and the door had a small bit of resistance but still falls down.

Double and triple checked but i dont see anything i could have done wrong.

Any ideas?

I double and triple checked part numbers as well. Tried speaking to whirlpool techline, no help at all (obviously).

Any ideas?

 

[Jake]

Looks like it would be the #15's here:

Parts for Whirlpool YKEMC308KM01: Microwave Door Parts, Optional Parts - AppliancePartsPros.com

Parts for Whirlpool YKEMC308KM01: Microwave Door Parts, Optional Parts in stock and ready to ship today. 365 days to return any part.

click.linksynergy.com

And also #16

Jake

 

[haqattack]

Thanks.

Yup replaced the torsion springs already with that part #. Door still falls.

Could the hinges be faulty? Unless they also have a spring, i doubt that. The only thing supposed to prevent the door from "falling" is these torsion springs. Yet after replacement, still falls.

Customer states it wasnt like this before it broke, but i cant confirm that.

 

[haqattack]

I have seen on other threads, and one 9 page thread where multiple people also are in the same situation. Door falls even after torsion spring replacement.

No one ever posted a solution

 

[Jake]

Then its a problem is possibly with the frame, because it should not fall after those parts are replaced.

Jake

 

[haqattack]

Wow if thats the case thats not good. Customer is not going to be happy for sure.

Well, i guess it is what it is. Would it be the entire double oven frame, or just the microwave frame?

Do you think new hinges will help?

Thanks

 

[Jake]

Rick is more knowledgeable on Microwaves than I am.

I will ask Rick.

Jake

 

[haqattack]

Thanks

 

[rickgburton]

Look closely at the hinges and see if they are bent. Did you have any problems replacing the springs ? Did everything snap into place?

Whirlpool WP4375324 Door Hinge, Right Side - AppliancePartsPros.com

This is the right side door hinge. For left side use [AP3055376]., WP4375324 / AP6009299 made by Whirlpool

click.linksynergy.com

Whirlpool WP4375323 Door Hinge, Left Side - AppliancePartsPros.com

This is the left side door hinge. For right side use [AP3055377]., WP4375323 / AP6009298 made by Whirlpool

click.linksynergy.com

 

[haqattack]

No issues replacing springs. Everything snapped into place fine.

Ill have to inspect the hinges when i am at the customers home again. I wanted to do some recon before i went back again, so i can properly figure out and repair the issue.

Customer says it did not fall like this before the torsion spring broke, but says it was 'better' than with the broken spring.

 

[rickgburton]

Ill have to inspect the hinges

The ones I replaced didn't look bent until I compared it to the new one.