• ** REMEMBER! **The microwave can still shock you even unplugged!!

    ALWAYS discharge the high-voltage capacitor first if you even think your hands will come close to any HIGH VOLTAGE components.

    Jeff mentions this: Anything in the high voltage ( magnetron, capacitor, diode, wires to and from ):
    ...Use a metal ( not the shiny chrome type ) screw driver with a insulated handle to short across ( touch both at the same time ) the terminals of the high voltage capacitor to discharge it.

    From Jeff's site: http://www.applianceaid.com/component-testing.php

    Jake
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YKEMC308KM01 Built-In Oven/Combo unit microwave door falls

haqattack

Premium Member
Joined
Jan 29, 2019
Messages
9
Location
Canada
Model Number
YKEMC308KM01
Brand
KitchenAid
Age
More than 10 years
Hey guys.

Working on this kitchenaid wall oven combo unit. Customer complaint was the torsion spring on the right side broke, and the microwave door falls when opened.

Ordered in new torsion springs for the left WP4452395 and for the right WP4452396.

Replaced and the door had a small bit of resistance but still falls down.

Double and triple checked but i dont see anything i could have done wrong.

Any ideas?

I double and triple checked part numbers as well. Tried speaking to whirlpool techline, no help at all (obviously).

Any ideas?
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
115,889
Location
McMullen Valley, Arizona

haqattack

Premium Member
Joined
Jan 29, 2019
Messages
9
Location
Canada
Thanks.

Yup replaced the torsion springs already with that part #. Door still falls.

Could the hinges be faulty? Unless they also have a spring, i doubt that. The only thing supposed to prevent the door from "falling" is these torsion springs. Yet after replacement, still falls.

Customer states it wasnt like this before it broke, but i cant confirm that.
 

haqattack

Premium Member
Joined
Jan 29, 2019
Messages
9
Location
Canada
I have seen on other threads, and one 9 page thread where multiple people also are in the same situation. Door falls even after torsion spring replacement.

No one ever posted a solution
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
115,889
Location
McMullen Valley, Arizona
Then its a problem is possibly with the frame, because it should not fall after those parts are replaced.

Jake
 

haqattack

Premium Member
Joined
Jan 29, 2019
Messages
9
Location
Canada
Wow if thats the case thats not good. Customer is not going to be happy for sure.

Well, i guess it is what it is. Would it be the entire double oven frame, or just the microwave frame?

Do you think new hinges will help?

Thanks
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
115,889
Location
McMullen Valley, Arizona
Rick is more knowledgeable on Microwaves than I am.

I will ask Rick.

Jake
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
40,657
Location
Murray, Utah 84107, United States
Look closely at the hinges and see if they are bent. Did you have any problems replacing the springs ? Did everything snap into place?
whirlpool-hinge-door-wp4375324-ap6009299_01_m.jpg


whirlpool-hinge-door-wp4375323-ap6009298_01_m.jpg
 

haqattack

Premium Member
Joined
Jan 29, 2019
Messages
9
Location
Canada
No issues replacing springs. Everything snapped into place fine.

Ill have to inspect the hinges when i am at the customers home again. I wanted to do some recon before i went back again, so i can properly figure out and repair the issue.

Customer says it did not fall like this before the torsion spring broke, but says it was 'better' than with the broken spring.
 
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