I arrived at the customers house and the start button wouldn’t push in properly to make the washer start a cycle.
I replaced the control board and that fixed it! The start button is integrated into the control board.
Here’s the control board for this model:
WH12X10525 Board Asm Mounted
There is a video that shows you how to get into the control panel to replace it here: GE Top-Load Washer Disassembly